The Land Between the Lakes
Welcome to Albany, Kentucky
Welcome to Albany, Kentucky, where the beauty of nature meets the warmth of community. Situated amidst the stunning landscapes of Dale Hollow Lake and Lake Cumberland, our town boasts a unique blend of scenic wonder and small-town charm.
As you explore Albany, you'll discover a wealth of local businesses that reflect our entrepreneurial spirit and commitment to excellence. From quaint boutiques to family-owned restaurants, our community thrives on supporting one another and fostering economic growth.
But what truly sets Albany apart is our strong sense of community. Whether you're participating in one of our many local events, enjoying a day on the lake with neighbors, or simply chatting with friendly faces on Main Street, you'll quickly feel at home in our tight-knit town.
So, whether you're a first-time visitor or a longtime resident, we welcome you to Albany, where the beauty of nature, the vibrancy of local businesses, and the warmth of community come together to create an unforgettable experience.
Special Announcements
Important Update, June 3, 2026
Over the past several days, we’ve received a lot of questions and concerns regarding the recent request for NEW CUSTOMER account information.
Please understand this has been a huge misunderstanding.
The sole purpose and intent of this request was never to make things harder on our existing long-term customers that have years of proven payment history.
This effort to obtain this information from NEW CUSTOMERS was meant to improve overall record keeping and strengthen accountability, and make sure Albany Municipal Water Works is operating the way it should for generations to come.
For our existing long term proven customers with an established payment history, updated account information will be appreciated but will not be required due to your proven payment history.
For new accounts moving forward, customers will have the option of either providing the requested identifying information or paying a $200 deposit to establish service.
Although existing customers will not be required to update their information at this time, we do encourage it.
Keeping your account information current helps ensure your account is connected to the correct person, prevents future issues, and allows us to better serve you when questions or concerns arise.
Our goal has never been to create more obstacles. In fact, our goal is the exact opposite. We want to make doing business with Albany Municipal Water Works as simple, efficient, and customer-friendly as possible while also protecting the utility for future generations.
Thank you for the opportunity to serve our community and customers.
Online Bill Pay is Here!
Our new online bill pay is now available! On our new bill pay website, not only will you be able to pay your water bill from the comfort of your own home, but you will also now able to sign up for autopay, view past bills, see your water usage, and view and download your transaction history, and sign up for paperless billing. Click the link below to get started and, if you need any help, take a look at the how-to YouTube video or give us a call at (606) 387-6011, ext. 1.
Welcome from Mayor James Bray
I would like to take this opportunity to welcome you to the City of Albany’s brand new website and Albany Municipal Water Works online bill pay.
You asked for online bill pay and we have delivered. This website was built and designed to better serve you, our customers. Our new bill pay service is trusted and used by countless other entities and companies, so know that your information is safe and secure.
If you have any questions about your bill, or if you need to report a problem with your water service, please feel free to contact us at 606-387-6011
Thank you.
Respectfully,
City of Albany Mayor, James F. Bray
Water Interruption Survey
Dear Albany Residents,
We need your help! Please take a moment to participate in a brief survey to help us better serve, you our customer. Your input is crucial in helping us better serve you. Please use the following survey to report water leaks, water pressure loss, and water outages.
Your cooperation is invaluable. Together, we can better respond to the needs of our community.
Thank you for your support!
Your Mayor,
James F. Bray
